I didn’t receive the rebalance care pack on my alt, nor do I have the dorm tower upgrade. I tried making 3 separate tickets and the only response I got was not helpful nor did it address my issue. the bot simply did not understand. so I lost out on the promo and getting the chance to upgrade my dorm. what a great 5x promo weekend. Thanks ATA
It took me forever to find it in my ITEMS when it said it would be under JDs store. Absolute mess and Support never got back to me.