I didn’t receive the rebalance care pack on my alt, nor do I have the dorm tower upgrade. I tried making 3 separate tickets and the only response I got was not helpful nor did it address my issue. the bot simply did not understand. so I lost out on the promo and getting the chance to upgrade my dorm. what a great 5x promo weekend. Thanks ATA
It took me forever to find it in my ITEMS when it said it would be under JDs store. Absolute mess and Support never got back to me.
I tried buying it from the store, it wasn’t in my items. no dorm tower update, nothing. it’s like my account was skipped over completely. I got it on my main, the rcp, so I know where to find it. but yeah, the GREAT dorm tower upgrade is not so great
So the cp expired for those of us that were actually able to get it, even though the disadvantage we are at is unfair. I see we’re once again talking to a brick wall despite multiple ppl, myself included, suggesting it stays in effect until we get the update considering some ppl are a couple weeks plus into the updated system already and have the growth from promo under their belts now too. Also, I’ve seen several ppl say they didn’t even get it and support was extremely unhelpful or straight up ignored them, so how is that remotely fair to them? That means they missed out on that 100% of cash every single hit. Their refunds should be bigger imo whenever they finally get the update. Idk what happened for them to not be able to access it bc I did get mine but ik it isn’t fair that they didn’t get theirs.