I would ask a.t.a first to change the email her current profile is linked to, to a new one, and then try logging into the old one using the new emailVeleanor said:Hello, a friend of mine made a different account. Idk why. So, she has two now. Linked them both to the same ATA account and then accidentally kept the wrong one... Now she can't access the one she wanted. Any ideas how to solve it?
If this doesn't work, it means the old account has been unlinked from the original email, in which case, she would need to prove to a.t.a that that account belongs to her, and then ask them to change the email it's linked to.
This should work, but if she explains her situation to them, they should tell her what I've just said. So good luck to her.