While I do enjoy the look of the avis, I don't feel that the price is worth what you actually get.
First, having only 450 shards drop per box while still charging 149 ECs (compared to the usual 800 shards) doesn't feel fair. I appreciate that the price was reduced to 119 ECs, but that still doesn't reflect the reduced value. If we're only receiving about half the usual number of shards, then the cost to open the boxes should also be reduced by about half.
Another issue is the color system. Limiting each player to only two colors from the boxes is incredibly frustrating, especially when we then have to pay extra to convert them into another color. I do like the idea of encouraging trading between players, and it can definitely help create more community interaction but when everything is already so expensive, it makes participation nearly impossible for new players or lower-spending players. Right now, most of the people selling shards are very OP resellers, so if you don't want to spend a significant amount of money, getting the avis simply isn't realistic.
Another concern is that players now need to collect additional colors just to open the avi boxes. The amount of money it will cost for a VIP+ avi has become excessive. I can appreciate trying something new, and I recognize the work that went into all of this but when your community has been consistently sharing the same concerns and the only response is lowering the price by 30 ECs, it feels like that feedback isn't really being heard.
I've also seen several people suggest that members of the team create brand-new accounts and play through the game without spending any money. I genuinely think that would be valuable. Experiencing the game from the perspective of a new or free-to-play player would provide a much better understanding of the frustration people are feeling.
I truly hope you'll take the community's feedback into consideration and make meaningful improvements moving forward. Please stop prioritizing monetization over player experience. These kinds of decisions are driving away not only new players, but also many loyal, long-time, and high-spending players as well.