Hey all, thank you for your feedback on this cross-promo event so far. We understand the valid disappointment coming from folks who wanted to use their existing Heckfire account they've already invested a ton of time, energy and money into, and we wanted to share a bit more context on why this crosspromo was set up this particular way.
The main reason is fairness. For this promo, we wanted everyone earning PIMD rewards to start from the same point, on the same boosted realm, with the same event setup. This allows us tune the goals and rewards around a clean starting line instead of trying to balance around accounts with very different histories, progress, spend, and activity levels. Players who have never played Heckfire before also get a chance to experience the game at an accelerated level.
We’re also using this as a chance to test an isolated boosted realm experience and learn how players move through early and mid-game KOHF. In previous crosspromos, many players struggled to get past the tutorial and into the part of the game where things start to pick up, so this setup is meant to make the experience faster, smoother and more exciting than a normal fresh account. Think of it as limited-time promo to start way ahead, and as an added bonus, you get special rewards for participating!
We also wanted to reduce friction from older crosspromos, where players had to remember old emails, passwords, linked accounts, or follow more complicated steps to qualify. The new promo code system is intended to make claiming PIMD rewards simpler and more reliable while helping us build better reusable tech for future promos.
That said, we want to highlight that some rewards are very quick to reach. TH11 and the first milestone reward can be reached within minutes of starting a new account, and TH13 with the first furniture piece should be achievable shortly after with the boosts provided. Even spending around 10 minutes trying the event out should make some freebies very reachable.
It's also important to note that your existing Heckfire progress is not lost nor affected. If you have an ATA ID connected to your existing account, you can disconnect, try the crosspromo on a new account, and swap back and forth using ATA ID if you want to return to your original account.
We hear the concern that the boosted setup may not feel like enough yet, and we’re watching progression closely. If the pacing is too tight or players are not reaching rewards in a reasonable amount of time, we are open to making adjustments. Keep letting us know your thoughts!