UPDATE Earning FREE ECs and Tokens just got better!

Have you seen improvements in service with Tapjoy?

  • Yes!

    Votes: 924 28.7%

  • Very yes!

    Votes: 268 8.3%

  • No... About the same...

    Votes: 1,297 40.3%

  • No... It got worse...

    Votes: 733 22.7%
  • Total voters
    3,222
ATARogers

ATARogers

Active Member
Hello beautiful people!

We have heard your concerns and we have made some changes. We are sorry it took a while, but we are very excited to announce that we have contracted a new provider for our offer wall and video service.

From now on, offers for free ECs and videos for Tokens will be served by our new service provider, Tapjoy.

***In order for you to see this change, you will need to UPDATE YOUR APP. Note that it may take up to 48 hours for the update to become available in your region.***

IMPORTANT CHANGES: OFFER WALL



1) EXPIRATION: The new offer wall should provide you with more details regarding your offer status: expiration date, etc. The offers should no longer expire without your knowledge.

2) REWARD: Your reward (ECs) will now show up in your Rewards Inbox once they have been verified by Tapjoy and are available for you to collect. The offers will still need to be verified after you complete them, so please allow up to 48 hours for your reward to appear in your Rewards Inbox.

Finally, and MOST IMPORTANTLY...

3) SUPPORT: Should you require any assistance with ANY offers from the offer wall, please reach out to Tapjoy's support via the offer wall. A very important reminder that we (ATA) still DO NOT provide support to the offers on the offer wall. Any support requests MUST be directed at Tapjoy's support services ONLY. We simply cannot stress this enough! Please do not write in via in-game Help regarding any offer wall support requests as we will not be able to process any offer verifications on our end. I repeat, please do not write in via in-game Help regarding any offer wall support requests as we will not be able to process any offer verifications on our end.

Otherwise, we hope you'll enjoy working with our new service provider, Tapjoy! Safe to say, Tapjoy is very excited to be assisting and working with you all! ;)

A message from Tapjoy:
For Tapjoy's Customer Service team please submit a support request via Tapjoy’s offerwall, and select the offer you haven't received your reward for or have feedback on.

Here’s how:
1) Tap the menu button (three horizontal lines) at the top left of the in-app offerwall.
2) Choose "Reward Status".
3) You will see an option for "Rewarded" or "Not Rewarded". Tap "Not Rewarded".
4) Select the offer that you haven't received your reward for.
5) Scroll to the bottom and tap the “Request Support” button.
6) Complete the information and submit. A support ticket will be created that you can track from within this same menu.

Thank you for choosing Tapjoy, and for being the most important part of our business!
Click to expand...

ADDITIONAL NOTES


1) If you happen to be working on an existing offer from the Fyber offer wall during this transition, you should still receive your reward after you complete the offer. If not, please contact Fyber (customersupport@fyber.com) for further assistance as we are still unable to process any offer verifications for the offers there as well. Thank you for your cooperation.

2) Pertaining to iOS users only: Unfortunately, a recent Apple policy update resulted in the removal of all game offers from all iOS Offer Walls. Please note that you are not seeing game offers on your Offer Wall due to policy reasons outside the provider's control.

Cheers,

R x
 
Last edited:
Wish you could just use two providers. Tap joy still is no better in my region and it only got worse. Icd still prefer fyber but wish there's more offer.
 
Love it. I was in the process of 2 very slow going games but I'm excited to uninstall them now. This will work out in the long run. I have been associated with TapJoy for years now and never had a problem with them. Thank you.
 
You must log in or register to reply here.
Back
Top