The best way to do this is to sign your account up for an ATA ID, then you can just sign in on your device again and you're good to go. If you can't access the account in question to set this up, please email us at support@athinkingape.com and we'll help you out.
One year after your account was locked out. You can try to email support@athinkingape.com for further assistance, but according to them there isn't much they can do.
Hi, what if my phone has been reset due to some technical faulty, how do i log in into my acct without linking to fb?
You'll need to have your account linked to an ATA ID or Facebook. If you don't have access to the account in question, you'll need to email us to verify your account. Once verified, we'll help you create an ATA ID for your account. You can email us support@athinkingape.com, be sure to include your account name, game and that you need help setting up an ATA ID. If you still have access to your account you can sign up for an ATA ID by going to Settings> Account Management > Sign up for ATA ID
Did the new update remove the system? Or did you guys hide it so we can't see how many devices are linked? Now I won't be able to know if my account is going to be locked if it reaches 5 devices. There is no longer an option to unlink.
There has indeed been an update to the linking system. It should now properly display your actual devices connected, you should no longer see 'unknown' devices, or extra devices that don't make any sense. If you are not seeing any devices at all, please try restarting your phone. If that doesn't fix this, please email us at support@athinkingape.com so we can see what's going on. Be sure to include your account name, game and a screenshot of the devices page. Thank you!
I really, really, really need to know this. I need to know the answers ASAP. x( When will the delinking and relinking for Android start??? And if I log.out in an Adroid, then I can't link it again for now. But if the delinking that will also come out on Adroid in the future, can I log.in the account I logged out now by that time??? Or can I only log.out when the Android delinking is out??? Thanks. And it'll be really great if the Android delinking will come out sooner that later. x((
Hi there, Unfortunately we don't have a release date we can announce for Android Delinking at this time. For your questions: Delinking is NOT logging out. It is not meant to let you log in and out on the same devcie repeatedly. This can lead to account sharing or having multiple accounts on the same device, both of which are against the rules and could result in your account being banned. You can already "link' to your Android by logging in with your ATA ID or Facebook. Everytime you "recover your account using ATA ID or Facebook", that is 'linking' your account to that device, no matter if it is Android or iDevice. The only ability missing for Androids is to 'delink' the devices that are currently linked to your account.
So after almost another week of being locked out and emailing back and forth with support as you requested ,I'm told nothing's going to be done because its suspect. I answered every question the best I could. It's clear that its not something I've done. So my accounts going to stay locked because of this now?
That's not what I meant. I understand and respect your rules. It's just my alt acct's device was supposed to be swapped to another one and I want that acct in my new device. Anyway, everything's fine for now. Thanks. )
---------_ support stopped answering me back after a day. They said my account could be accessed through devices already linked but non of mine work. First I was told my device accessed too many accounts in a set period of time but I don't even remember any transfers in a little over a year for this game. But I guess support made a mistake because it's the account itself that it doesn't let me get into. Then I was told nothing could be done about the account which makes this situation dumber since shouldn't you guys be able access accounts and reset the devices on an account? Waiting a year is even more absurd who would want to come back after a whole year?
Send support@athinkingape.com an email and ask to transfer your account to your new device, they will ask you for certain details which you'll need to tell them in order for them to make the transfer for you.
@War-King My changing of device was actually postponed because I don't want to leave my alt. But when the time comes and delinking in Android phones is still unavailable, I'll do that. Thanks!!