UPDATE Moderator Guide 🔎

[ATA]Villanel

[ATA]Villanel

Administrator
Staff member
A Thinking Ape
🌟 Our Community Moderating Philosophy 🌟

Being a mod isn’t about being the "Dean of Mean" or flexing your stats; it’s about keeping the vibes immaculate. Our moderators are the ultimate Campus Ambassadors, making sure the game is inclusive and the heat stays in the dance-offs. They represent the best of us, ensuring PIMD stays a welcoming campus for every player! ❤️

📕 Moderator Mission 📕


  • Enforce community rules fairly and consistently.
  • Remain calm, professional and impartial in all interactions.
  • Monitor community spaces, de-escalate conflicts and protect player privacy.
  • Model positive behaviour and lead by example.
  • Report significant issues to senior staff.
  • Maintain confidentiality in all moderator-related matters.
  • Avoid favouritism, harassment or any misuse of moderator powers.

🫡 Code of Conduct 🫡


Our moderators must uphold PIMD's Terms of Use, and maintain a comprehensive knowledge of the Silencing Policy. Rather than engaging in back-and-forth disputes, moderators should empower players to utilize the built-in block and report functions.

🗒️ Terms of Use
🤐 Silencing Policy
⭐️ Chat Changes & Policy Updates

📊 Moderator Roles 📊


Junior Moderator
  • Serves a probationary period, focused on learning. (2-3 Months)
  • Primarily moderates Discord and Community Forums.
  • Receives feedback and mentoring from Senior Moderators.
  • Once the probationary period is over, our team will evaluate whether the player is fully qualified to be a moderator and if they should be a permanent member of the moderator team.
Moderator
  • Full moderation powers across Discord, Forums and in-game.
  • May issue short-term silences or infractions.
  • Collaborates with the moderation team and consults others on serious actions.
Senior Moderator
  • Highly experienced and trusted community members.
  • May issue longer-term silences and approve serious infractions.
  • Mentor newer Moderators and help coordinate Moderation decisions.
  • Work closely with Community Managers and Developers.

🛠️ Tools & Expectations 🛠️


Moderators have access to official tools to keep the peace, including silencing/timeout capabilities and access to private coordination channels.

Available Powers:
  • Silencing or timing out players.
  • Issuing warnings and infractions.
  • Access to a private Moderator channel for coordination and record keeping.
  • Participation in internal discussions and event support.
Limitations:
  • Moderators do not receive compensation or gameplay advantages.
  • They cannot ban players or access private account data.
  • Serious infractions require Senior approval.
  • All actions are visible to the full Moderation and Development Team for transparency.
‼️ Note: These are volunteer positions. Moderators do not receive gameplay advantages or monetary compensation, but they do get a direct line to the Dev team and the chance to shape the community!

⏰ Activity: We look for moderators who can check in several days a week. Life happens, but extended inactivity (1 month+) without notice may lead to removal.

🔒 Moderator Safety & Security 🔒


As community volunteers, moderators are entitled to a safe environment free from harassment.

Key Protections:
  • Doxxing, harassment or impersonation of Moderators is strictly prohibited.
  • If harassment occurs outside moderation spaces but is related to the role, ATA developers may intervene.
  • Developers and Community Managers, acting in official capacity, may not be harassed under any circumstances.

🤝 Disagreements and Misconduct 🤝


Even experienced moderators may occasionally disagree. All internal conflicts should be handled professionally and privately.

When Moderators Disagree:
  • Discuss calmly in mod-only spaces or private messages.
  • Seek second opinions when necessary.
  • If unresolved, escalate to a developer team member.
If You Witness Misconduct:
  • Document the incident with screenshots or message IDs.
  • Report the concern directly to the developers rather than confronting moderators publicly.
  • All reports are investigated privately and fairly only by the developer team.

❌ Infractions and Removal ❌


Moderators may receive coaching, probation or removal for misconduct.

Grounds include:
  • Inactivity without notice.
  • Failure to enforce rules.
  • Abuse of power or disrespectful behaviour.
  • Leaking private information. (immediate removal)
  • Harassment, discrimination or dishonesty in reports.
  • Violating ATA’s Terms of Service.
Process:

Coaching -> Warning -> Suspension -> Removal.

🚨 Severe violations may lead to immediate removal.

🔨 Disputes and Appeals 🔨


Players may appeal moderator actions through the official support ticket system. Moderators cannot access or respond to these tickets. If a moderator’s misconduct is confirmed, disciplinary actions range from coaching to permanent removal.

Harassment toward moderators, including impersonation, doxxing, false reports or public attacks, may lead to severe infractions or permanent bans for offending players.

📥 Recruitment and Application 📥


When Moderator positions open, ATA announces recruitment opportunities publicly.

Players can apply via the Official Application Form
STATUS: CLOSED

Requirements to Apply:
  • Must be an active, long-term player (has been playing the game for more than 6 months) in good standing.
  • Have no recent infractions or disciplinary history.
  • Be at least 18 years old (21+ preferred)
  • Show helpfulness, good communication and sound judgment.
  • Understand the game and community culture.
Application and Selection Process:
  1. Applicants complete a form truthfully and thoroughly.
  2. Developers review applications, player history and moderator feedback.
  3. Selected applicants are added to a whitelist and prioritized based on timezone and language diversity.
  4. New moderators begin as Junior Moderators under supervision.
⭐️⭐️⭐️⭐️⭐️

Moderators are the heart of the campus. By being fair and keeping it real, you help build the best community! ❤️
 
Last edited by a moderator:
Reminder that reaching out to a mod for answers is cheating and will not help you advance further in the application process.

Look over the latest ToU (linked in this announcement forum) to better prepare for the application and answer honestly and to the best of your ability~

best of luck to all applicants! Excited to grow the team 🕺🏻
 
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