Server Issues

[my238]

I imagined it more like this

I feel like the compensation lacks idk it seems a bit eh for not being able to log in for 5+ hours without any sort of notice or warning even when you guys have a Twitter account.

I feel like the compensation lacks idk it seems a bit eh for not being able to log in for 5+ hours without any sort of notice or warning even when you guys have a Twitter account.

I feel like the compensation lacks idk it seems a bit eh for not being able to log in for 5+ hours without any sort of notice or warning even when you guys have a Twitter account.

Hi everyone! Looks like we're back. We should be partially up for now but we're still upgrading the servers, we'll be fully up by the end of today. For the rest of today, you'll take a little extra time to log in.

If this is your first time, to fill you in, we always wait until we are sure things are actually stable before sending out a compensation.

Compensation is going out as follows:
- A blanket compensation for everyone for the inconvenience (In your reward inbox)
- A compensation/refund for people who had buffs or drop parties running. (in your notifications)
- A compensation for those who didn't get their comp on the story pass gift. (As a reminder, this only applies to those who had their gift accepted.)

Thanks for bearing with us!

-[ATA]Strange

 

[RainInMe]

Still it’s crashing and taking a lot of time to re logging again. I’m surprise I could get in. But I will be booted out soon. Anyways I missed a few things on those “few” hours.

compensation is meh.

 

[Heather]

I did not get any compensation and a lot of stuff is still not working. Timer boxes, lite boxes, the spinner,

 

[my238]

I feel your compensation is crap, I’ve gotten better with being down a few minutes. Same in KaW, I know y’all can do better

 

[RainInMe]

I’ll call it a day

 

[Zelda]

Wow. Five hours, and y'all finally made a forum post, which we can't even see unless we can get into the game! Idiots. And no compensation. Just wow.

Wow chill out. I’m sure they’re gonna refund any cats and/or give clubs more time. Apps crash sometimes, it happens. Go play a different game if you’re that bored.

 

[Queenpotatofries]

I feel abit unfair about the compensation not saying it's bad or anything as I appreciate the DNS but for the lite boxes(only 50 drops) n coins(hunt is ending what is the point for 1,000 coins). I hope that you will be fair to us players and please at least fix this whole server system properly before you open up to us again. I hope this doesn't happen again during black Friday

 

[-_A_-Legwarmers]

Hey folks!

We're aware of the server issues and the game being down. Our engineers are on the case and are working super hard to get it up and running as quickly as they can.

Thanks for being patient -- we like that about you guys

xo,
Marcie

Literally our devs rn.

Wait...devs are actually cats?!?!

 

[Zelda]

I feel abit unfair about the compensation not saying it's bad or anything as I appreciate the DNS but for the lite boxes(only 50 drops) n coins(hunt is ending what is the point for 1,000 coins). I hope that you will be fair to us players and please at least fix this whole server system properly before you open up to us again. I hope this doesn't happen again during black Friday

Id rather this happen during the END of a hunt (like rn lmao) than any time during BF.

plus the app has been kinda slow for a few days, I guess it just needed a reboot.

 

[Frog]

I need adult supervision, I don't think this is right, help please

 

[Zelda]

I need adult supervision, I don't think this is right, help please

Great job you broke it

 

[Manic]

I can't access the forum in my browser. It makes me log-in, but I use Facebook. They still could've informed us through Facebook, Insta, app store. I waited two hours before investigating.

You don't need to log in to access forums via your browser, only to make comments, so you could still view the notice.

In hindsight, yes, a twitter post or something of the sort might have been informative, but I presume they were focused on fixing the issue, rather than controlling the riot, and probably didn't anticipate it being down for quite so long.

No matter, it's a game, players were compensated fairly if gameplay was affected, and we all got a few hours to be responsible adults and actually prioritise. My bathrooms are looking super sparkly & smell delicious.

 

[_ExpoLovesHisQueenPanda_]

Can the promo be extended since we couldn’t get on for 5 hours and maybe -5 hours for the timer boxes. I understand server can get messed up sometimes but I kinda expect better compensation than this

I agree, or at least make it a 3x promo for the rest of the weekend, we lost more than 5 hours which kinda of makes it pointless

 

[lulu2200]

Never got my compensation...

 

[Grrchu]

Not trying to be mean, but I feel the compensation we were given was just not good at all. I was booked for a fcc that I could never attend. It is also promo, and people are running cats and invite parties.

 

[Grrchu]

Not trying to be mean, but I feel the compensation we were given was just not good at all. I was booked for a fcc that I could never attend. It is also promo, and people are running cats and invite parties.

Make promo longer or something

 

[I-am_Crazy]

You all seriously think this compensated for a 2x cat day? i lost the cat PAID for. i lost half my game time with my PAID FOR subscription. And you seriously think a light box, couple of DNs and a handfull of coins compensates? Bad customer service ATA. I would like an extension on my subscription and aenough ecs to buy another cat to compensate for the missing parties.

 

[rockhall]

Hey folks!

We're aware of the server issues and the game being down. Our engineers are on the case and are working super hard to get it up and running as quickly as they can.

Thanks for being patient -- we like that about you guys

xo,
Marcie

Literally our devs rn.

6 hrs it took before i was able log in

 

[LaTejedora]

I know we can’t get super upset at ata because of the serve issues and that they’re working on it but I’m still having issues. I can’t close the app because then it won’t let me play. 2boxes, 1000 drops and 5 dns isn’t really enough. I’ve paid for cats and didn’t even get to hit any of them. I paid for the vip passes and missed a day of drops for them. I don’t think those little gifts were enough. Like this was a sucky server issue that’s still going on. The gifts they give us is what they usually give us for smaller little issues and I don’t think it’s fair. Give more dns. More boxes. More drops. Throw 10ec in. Something better then that ata

 

[jessalyn]

Some PIMDbanks would of been nice added to compensation. What about the 7 hours worth of cash missing from not hitting parties?