omg me too! I thought I'm the only one so I wrote ATA. And this is the reply I got
"I'm really sorry to hear about your recent streak of bad luck with the boxes, it can definitely feel frustrating when the drops don't go your way. The drop rates for these boxes aren't 100% guaranteed, so sometimes it may take a few tries before these boxes show up. We're rooting for you and hope you'll see those boxes drop soon!"
The boxes stopped dropping for almost two months now. No, they don't feel how frustrated I am with the streak of bad luck. And don't get me started with taking a few tries before the boxes drop, cause again, it's been almost two months.