Maybe someone can help me understand this.
I have 87/98 dorms opened. 24 of these dorms are empty, but opened.
I did receive a refund for spending on dorm mates.
I did not receive a refund from unlocking dorm rooms.
From the screenshots I have seen from several other players these refunds came immediately on the same day players received the update.
Each update was something along the lines:
Spending on Dorm mates:
As part of our dorm mate and room rebalance, xxx,xxx,xxx,xxx,xxx has been refunded to your bank (Mr Cash) from your spending on dorm mates.
Unlocking Dorm Rooms:
As part of our dorm mate and room rebalance, has been xxx,xxx,xxx,xxx,xxx refunded to your bank (Mr Cash) from your spending on unlocking dorm rooms.
I reached out to support and they offered little explanation, redirected me back to the forum post, and proceeded to close my ticket. I have since reopened it.