Spins Not Giving Prizes

Discussion in 'Questions/Feedback' started by jessbaby, Aug 2, 2020.

  1. I was using my tokens to spin the wheel. It says I got a prize (Shy Snake) and even gave me the notification for it, but it did not show up in my inventory. I tried it again and spun and got a Mini Gold Chain, and it also wasn’t in my inventory. I closed the game and reopened it and it still didn’t work. What do I do?
     
  2. Try reinstalling your app. If the issue still persists try contacting support.
     
  3. The items show in your showcase so you were indeed awarded them, they just aren't showing up on your device. Make sure your app is up to date and if it is, like Day suggested, try reinstalling app.
     
    jessbaby and Day like this.
  4. This worked, thanks!
     
    Day likes this.
  5. Thanks!