Lost account

Discussion in 'Questions/Feedback' started by violet__fairy, Feb 28, 2023.

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  1. Hi all,

    I have installed the game quite a while ago, I set it up with my username and I developed the account. I never used Facebook or ATA account before. But I have recently changed phones and I lost my account. Is there any way of recovering it?
     
  2. Send a help ticket. Anser the security questions. Then if you get them right they will link the account to the email address you provide
     
    Atlas likes this.
  3. Use the gear icon in the top left of your home page to send the ticket. The new help system is partially automated but you can use the chat box and answer the questions to try and get your account back.

    You can also ask questions on the pimd discord server in the #advice channel. Question answered, locking thread.
     
    HormoneMonstress likes this.
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