If you are silenced permanently, wait a week or two then send a calm and persuasive email to the support team explaining why you were silenced permanently and why you should be unsilenced. I would try to include specific examples of your behavior improvement. Note: if you are unsilenced from a permanent mute you should try to never get silenced again because every violation from then on will be considered for a permanent silence on this game. Example email format: To: support@athinkingape.com Subject: Asking to unsilenced from permanent silence Game Name: PimD Hi, I was silenced permanently for (reason why). I feel I should be unsilenced because (reasons for being unsilenced). Thank you for your time to read this and I hope you consider my proposal. Sincerely, (Your name in PimD)