Server Issues

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[ATA]Marceline

[ATA]Marceline

Administrator
Staff member
A Thinking Ape
Hey folks!

We're aware of the server issues and the game being down. Our engineers are on the case and are working super hard to get it up and running as quickly as they can.

Thanks for being patient -- we like that about you guys 😊😊

xo,
Marcie

tenor.gif

Literally our devs rn.
 
LeeJarrett said:
Wow. Five hours, and y'all finally made a forum post, which we can't even see unless we can get into the game! Idiots. And no compensation. Just wow.
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It’s a game. It requires management and bug fixing. You did not have to call them idiots over it. They’re working on it. And what game doesn’t hage bugs?
Also, they always compensate. It you’ve got a problem, simply get off the game.
 
LeeJarrett said:
Wow. Five hours, and y'all finally made a forum post, which we can't even see unless we can get into the game! Idiots. And no compensation. Just wow.
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The forum post was made a few hours ago, the time stamp is incorrect.

And forums are hosted on a separate platform to PIMD, accessible through your phone or computer browser while the game is down.

Also, there are still technical issues. It generally takes time for a total fix and compensation to be rewarded. Patience is a virtue!
 
Lycaenidae said:
It’s a game. It requires management and bug fixing. You did not have to call them idiots over it. They’re working on it. And what game doesn’t hage bugs?
Also, they always compensate. It you’ve got a problem, simply get off the game.
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They could've informed us some other way instead of in the forum that we can't even access without accessing the game first. And I haven't seen compensation. I've only been playing for a few weeks, but this feels like crappy management.
 
Manic said:
The forum post was made a few hours ago, the time stamp is incorrect.

And forums are hosted on a separate platform to PIMD, accessible through your phone or computer browser while the game is down.

Also, there are still technical issues. It generally takes time for a total fix and compensation to be rewarded. Patience is a virtue!
Click to expand...
I can't access the forum in my browser. It makes me log-in, but I use Facebook. They still could've informed us through Facebook, Insta, app store. I waited two hours before investigating.
 
LeeJarrett said:
Wow. Five hours, and y'all finally made a forum post, which we can't even see unless we can get into the game! Idiots. And no compensation. Just wow.
Click to expand...
The compensation was just released, I guess they were maybe more focused on actually fixing the problem rather than catering to impatient people like yourself. Also there is no reason you shouldn't be able to access the forums through the Internet.
 
Hi everyone! Looks like we're back. We should be partially up for now but we're still upgrading the servers, we'll be fully up by the end of today. For the rest of today, you'll take a little extra time to log in.

If this is your first time, to fill you in, we always wait until we are sure things are actually stable before sending out a compensation.

Compensation is going out as follows:
- A blanket compensation for everyone for the inconvenience (In your reward inbox)
- A compensation/refund for people who had buffs or drop parties running. (in your notifications)
- A compensation for those who didn't get their comp on the story pass gift. (As a reminder, this only applies to those who had their gift accepted.)

Thanks for bearing with us!

-[ATA]Strange
 
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