I would recommend sending a help ticket to ask for clarification and/or repeal your silence. You can do this by going your home screen, pressing the cog icon in the upper left, selecting "Help," and then "New ticket." Be sure to provide as much context as possible and to be patient and polite. Remember it can take up to 24 hours for ATA to respond as they work normal business hours in Pacific Daylight Time, so your silence may be over before they are able to get back to you. However a successful appeal would remove the silence from your record so it is still worth doing.
Doesnt sound right. Coz this is a 17+ game. Unless ata have changed it to 18+ now. Send a help ticket