We've just received notice from our support solution provider that they are currently experiencing issues with delivering outgoing emails. This means that if you've recently sent in a support request to us via email that you may see a delayed response until the issue is resolved. We apologize for any inconvenience caused and thank you for your patience.
Their way of saying we are actually ignoring you but dont worry after were ready to hear your complaining, we'll send you an automated message and not even look into what you have said
Actually the joke is all the people in the game that know their feedback and opinions are being ignored, yet continue to hand over their money.