Tbh how many are you sending to them and were any of them closed? If not you might have to wait for a reply if they aren’t closed if they are closed then make a new ticket. If you’re sending them things daily they might just flat out ignore you and assume you’re spam.
Um. They stop responding to certain players if the account is black-listed (account sharing, buying items w real world money, and idk what else would get an account black-listed). Ata will inform the account they're not gonna respond or help them anymore tho w the reason why and then stop replying to their help tickets. So if you bought an account and they're not helping you...das why.
Coz they spend money .. probably 1k a week or a day so this is why the help button doesn’t work .. you can even use bots and share accs just as long as you spend