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Look, nobody wants to read this stuff I.E. it's a waste of time!! Just do what they tell you. Pffffft
Send an email through support, they are most likely to have contact information so ask them to forward it. Or even better, just send it to support because it's their job to deal with complaints! We no wanna hear sob story's
Conclusion: OP is of lesser intelligence as his second post contained an answer. And Webby doesn't explore his iDevice enough.