Yes, snarky forum police, I've already sent a help ticket. So, yesterday I received a notification that someone in South Korea?? I think?? Tried logging into my Gmail account and asked if it were me. I'm from South Africa, so that was a definite no, and I rejected the request three times before it stopped. I didn't think much of it until today when I woke up from a nap to find that the person had successfully logged into my account and appears to have taken my items. They changed the recovery options for my Gmail account as well as my pimd password. I sent in a help ticket and the response that I got was that I was likely sharing account information and the ticket was abruptly closed, leaving me unable to ask any follow up questions. Thing is, I have evidence of purchases that I've made on my account because all my receipts go to my main Gmail account, so I have evidence that the account belongs to me, but apparently that's irrelevant??? I just feel like this is kind of a stupid way to deal with such an important issue? Like, regardless of whether or not I was sharing my account information (I wasn't. I haven't even been active until the last few days because I've been in college) but if ata is willing to acknowledge that the account has been hacked, why can't they just suspend the entire account? Because even if I were selling the account or sharing information, that's against TOU and I'd rather I have nobody have access to the account than have some random stranger get it? I feel like ATA doesn't take this as seriously as they should? Am I wrong? And doesn't the fact that I have proof of purchases entitle me to some kind of control over the account? Y'all got any words of advice?
Proof of purchases doesn't prove to them that account information wasn't shared. Even with access to your gmail you need to enter in a password for pimd. So i can see where ATA is coming from because somehow someone got your gmail password and pimd password. I would honestly be more concerned if you have any banking or important information that is linked to it cause that can be quite detrimental. More so even if the account was legitimately hacked, ATA will likely not have the means to investigate that on their end.
The story of being hacked is the same for many people, and for many people, that story holds no truth. If what happened to you is legitimate, that's a concern, not for your PIMD account, but for anything else linked to that email, and it's important you update your information and passwords on anything serious like banking. As for account sharing (intentional or not) - there's no way to be 100% sure, so ATA tends to retract support for the account (rather than banning). There is no get out of jail free card for the "hacker" or "buyer" in the end.