They should make it so it's a 50/50 chance to either receive the item, or have it taken away. Raise the stakes. If it lands on cash, you could get extra cash or get it taken away. Avatar? Get the avatar or have ATA take an avatar away from your inventory. Chibis? Same crap. Make it fun. Then people will have something to complain about
Support just bc i wanna see pimd burn to the ground as people rage quit and start boycotting the app.