The Wonderful World of Customer Service I'm a waitress so I see customer service on both sides, this perspective has afforded me a good gander about my own customer service and how I help people...but also...how remarkably unintelligent people are and how customer is always right is a fallacy. The customer is not always right, but neither is the person working behind the counter. But with amount of years working that job and level of expertise the chances of that person being right goes up. Like for example I'm never wrong ?. Share some horror stories about customer service, on either side! They'd be awesome to laugh at!
Pfft they can scroll But I'm nice, I don't think I've ever used imgfit in all my time on here but it's purty. Thanks
Caller: "Give me your last name. I am going to hunt you down and make orphans of your children." Me: "Well sir, the good news is if you kill me, you won't have to worry about your broken TV anymore, and I won't have to hear you complain about the fact that you broke it yourself. Anything else I can help with?" -click-
I have one too many, having worked at Discover Financial (call center) and front desk at a hotel. I can tell you, people are unbelievably stupid.
Well they probably wont make sense to you tbh it'd like dumb things that people dont understand, like prepay reservations, the need to show ID that matches the credit card, the need to have a credit card with their name and not someone else's, this one lady was yelling at us because the breakfast smelled different if she was outside than if she was inside and demanded a refund, some dude said he'd sue us because we dont allow cats but his cat was a "service animal" (it wasnt) etc etc
That makes sense to me, I had a guy last night continuously ask how much our chips and salsa was and if it was bottomless like it would change the more he asked. Like now that you asked the 15th time it's free! And bottomless! Eat all you want for free! He also jipped me on two cents... 5 minutes before close, you jip me on two cents, and you don't tip. You don't get special service.
I worked at a gas station a while ago. Couple years. Some lady comes in with her daughter. She pays in nickels, ok that's cool. She then proceeds to tell me they are quarters. I'm like "no ma'am, these are nickels". She insists. I lose a bit of patience and aggressively say I can see that they are nickels. She asks for manager. I get reprimanded for my rudeness. He tells her they're nickels. She storms out. The end.
One time, when I worked at Arby's, a customer ordered drive through and he was like "does this sandwich look like the picture?" And I said "yeah sure." So he orders the sandwich, receives it, and drives away. 10 mins later he drives through again, pulling up to the window, and throws the entire sandwich at me whilst yelling "THIS LOOKS NOTHING LIKE THE PICTURE. GIVE ME A REFUND NOW." ... have you ever heard of marketing strategies, bro?
LMAOOO! I had a customer throw enchiladas on me like back on the serving plate and it splattered on me he was a old dude in his 50s and was like these aren't [censored word] enchiladas and I was like I'm sorry sir but they're how we make them I'm sorry if they aren't to your liking and he screamed back at me the customer is always right give me my enchiladas and I was like sir I'll be happy to remake them for you...meanwhile I'm getting burnt by enchilada splatter on me. He ran up to my manager and was like I want a refund and my manager was like you just physically assaulted my employee and I'm proud of her that she didn't deck you unless you want me to call the cops for your assault I suggest you leave and never come back. The customer wrote a letter to corporate and I got a raise. Lol
God, I have so many. One time, I was the manager on duty and an older gentleman came up to the register and was like "did you wear your boyfriend's shirt to work? Why is yours white and everyone else's is red?" Also another time "can I speak to a male manager?"
Lol the best is one of my managers hasn't worked for the company as long as I have and he always asks me questions and respects my opinion. So I had this one person try to use two coupons at the same time when they explicitly say the terms on them. So of course "I'd like to speak to your manager" so my manager comes up to the register and I'm like "so" and the guy cuts me off and is like "blah blah blah she told me this and that's whatever" and he looks at me and he goes "so what do the coupons say and what were you gonna say?" So I explained and he looks at the customer and is like "I'm sorry but she's right" the customer was okay after that but I was like seriously?!?