They will reply to you eventually. Most likely you will have to wait until your appeal date at which time you can email support@athinkingape.com and request to have your silence lifted and promise to never ever break the rules again. Until your appeal date, it is suggested that you review the ToU and the CoC.
Email support@athinkingape.com. Remember to include: Your username Game (PIMD) Issue Do Not spam support,as it will take longer for them to reply. If you're still confused on how to email support, the link is in the description. Jk jk it's not YouTube. Here is the link to helping you Good luck.
They send emails off anyother problem within seconds but when you're emailing about a silence you wait 4ever.