I'm assuming you're trying to recover your previous account. In order to recover a lost account, email support@athinkingape.com They will ask a series of questions: Game and username Club Date you created the account (month and year) Date you last logged in (day/month/year) Location you last logged in (city, state/province, country) Type and model of device last played on Answer them to the best of your abilities and include as much information as you can. Good luck!