I bought otaku and hotmess pack last year. I can now gift pillows,lucky bub, etc. However, when i go to the store it says that i have 0/1 owned. And it still gives me the option to buy it.
this is correct and what you need to do, email support, include your username and the game you play (party in my dorm) and give them as much info about the situation as you can question answered, locking it up