Some of us have spent quite a bit of money on shards that are now basically useless and don’t do anything. If we forget to use them, you say there is nothing we can do about the money we lost. Please give us a way to turn all these now useless avi shards into something that can go back into the game. I’m not saying we should get ec back, but give us a way to convert old shards into new shards give us some other use for them.
You miiight be able to suggest this to ATA and mayyybe they'll look into doing something about them in the future but... You already know what their response is gonna be: they send out reminders a few days before, myself and other players try to remind people in campus chat, and there's very clearly a timer on them in the store when you go and look at them. There are plenty of opportunities to exchange for them. Also, if there's any uncertainty that you'll be able to get enough shards to exchange in time, I'd suggest just saving your money. Shard avis come around pretty often enough.
Also, I wanted to respond because, like, your poll doesn't even have a choice for "you snooze, you lose"
Yeah. Warnings should help. Sometimes things just come up that prevent people from using the shards in time. It just seems like a waste to get people to spend real money then not be able to do anything with the items if you miss a deadline for even a stupid reason. But it’s dumb to have these items that cost real money sitting useless in invo. Like, look what you bought that is now completely useless. They could at least let people recoup some of their losses by doing some kind of trade in for old shards.
Meh. Ata make it clear in posts when time is up. Theres also a timer on the avis themself in the shop. Set alarms on yiur calendar or whatever if it bothers you that much so that you dont forget. Thats like saying someone who buys a concert ticket should get a refund coz they cant go anymore. You buy it its your responsibility to keep a eye on it
I like all of the options, but I don’t think ec refunds or conversion to avatar coins will be ever done since it would effectively allow things that are hard to get without real money to be bought with in-game currency if you trade for shards and let them expire. Getting new shards from old ones will also reduce sales, and ATA will not let any of that happen. The only acceptable option is to convert them to some other resource, possibly avatar upgrade materials. I’ve been wanting an avatar upgrade mechanic for a while since the avatars I like don’t have high stats and I don’t like the highest stat avatars that I can afford, and I suspect a lot of other players are in the same situation. ATA has already rejected the idea of recycling avatars, so unused shards are the most logical source of avatar upgrade materials if it were implemented.
It’s dumb to spend money on a game and then blame the makers of the game for you spending money and “forgetting” about it? Lol no support cause you sound whiny af.
You’re probably right. There’s just not any concern for customer service. They doesn’t care. Upgrading would be better than nothing.
The feedback isn’t whiny. The boohoos about spending money and forgetting it and then expecting anyone to care that you forgot to get an avi you spent money on is whiny. If you don’t want your money to go to waste, don’t spend it here. 👍🏼
You’re clearly missing some basic understanding here. My guess is you don’t really know how customer service works, but I can’t bestow on you life experience or basic empathy, so good day.
Remove a feature. This isn’t about a feature being removed. Please reread. They are selling a digital currency that is intended for a specific purpose. Time limits are certainly reasonable, and nobody said those time limits should be abolished. But if something happens to that currency intended for one specific purpose and the customer ultimately does not receive what they paid for, then a refund or some other compensation should be offered. Yes, one could argue that they only paid for the shards, but if you look at the purpose of the shards, it just looks bad for the company if they can’t afford to take certain steps to maintain customer relations and make up for any possible mistake on the customers part by missing a sale date. The shards literally serve no other purpose. You pay for an item to complete an offer but miss the deadline? The company should offer some other incentive to make up for that loss, whether it’s an in-store credit or something ultimately insignificant. Like XC shards. It’s like the free pizza token from Dominos. They aren’t ultimately suffering a loss and they have fixed customer relations despite the conditions leading up to the free pizza to begin with (poorly made, late delivery) etc. ATA is a business and should be more interested in inspiring continued customer loyalty. But maybe you should consider the key difference between telling a paying customer they’re out of money vs offering some alternate form of credit that ultimately costs nothing to implement (aside from a few extra hours of programming). Who do you think will be likely to spend money again?
Edit: I’m done with this thread. This is clearly a suggestion thread as can be inferred from the poll. Answer the poll if you want. It’s unlikely the suggestion will lead to any changes. I’m not going to come back and explain basic customer service principals to people who think they’re ballsy for commenting with a “boo hoo, grow up,” like customer feedback is such a foreign and absurd concept. Wow, you think it’s so crazy that people have lost track of dates in a game and forgot to use in-game currency before a deadline? Like, how dare someone have a life outside of PIMD? Who even puts their phone in their pocket anymore? Your very original thoughts have been heard and acknowledged. Bye. If you have your own suggestions for improving shards, please feel free to add them to this thread. Maybe there will be an early Christmas miracle.
Oh don’t get your panties in a bunch. You wasted some money, take it as a lesson and stop spending money on a game 🙄
I know you’re only saying this because you’re still upset about the whole blanket fort ordeal, but being mean to others because you had similar complaints in the past doesn’t make you look as seasoned as you think it does. It just makes you salty.
Yet another person mad that they're receiving feedback after making a poll in an attempt to get feedback on their suggestion 🤦 If you don't want feedback on your suggestions, submit them directly to ATA 🤷 And ATA ain't gonna do anything with those useless shards. That's just a plain and simple fact. We've given you suggestions for how to avoid this problem in the future. Again, you chose to spend money on this game, and it is your choice to follow our advice if you continue to spend on here. It's obvious you don't want to hear our feedback about your suggestion or hear advice about the future and what a learning lesson this could be, so why did you even post this if you're just going to repeat the same thing over and over and over? Sounds to me like you expected a bunch of yes-men on your post 😅
I think you have me confused with someone else which just makes this argument even sadder than it already was and the fact that you’re taking the time find a gif to go with you’re responses tells me you have much more time on your hands than someone who got too busy to get the avi they bought shards for 😂