i apparently cant claim my vip avi's due to reaching the limit, anyway i can get more room or...what?
There is no avi limit. Try clearing your app's cache in your phone settings and it will most likely fix the bug. That issue is definitely not supposed to occur and is most likely related to the memory data stored on your phone. Clearing the cache should help it reset and load properly. If not, send a help ticket to ATA.
This typically means you have claimed the rewards twice accidentally and you already have the avatar. Try reloading and see if you have it already. If not, send a help ticket. Locking